BEFORE YOU BOOK

Cancellation policy

Updated 23 October 2026

Ask before confirming

Cancellation and amendment conditions depend on the attraction, ticket type, date and supplier. Some tickets are non-refundable or cannot be changed after issue. Our team provides the applicable conditions before payment; there is no blanket free-cancellation promise.

Changes and cancellations

Contact us as soon as you need to change a confirmed booking. Changes require supplier acceptance and may involve a charge or a new ticket. Any refund depends on the confirmed booking’s conditions and is assessed individually.

Closures and missed visits

Supplier closures, weather, operational changes, late arrival and no-shows are handled under the conditions of the confirmed product. Contact the team for assistance rather than assuming a refund or replacement is automatic.